How can we help you ?
FAQ
Product
SAS
The Bronzag’Expert product is formulated with 99% natural ingredients. It contains wheat, rapeseed, beetroot, aloe vera and hyaluronic acid. In addition, the formula is free of nanoparticles, silicone, soap, paraben, animal testing, GMO and pore-clogging.
The tan is almost instantaneous and becomes more pronounced in the few hours following the session.
The complexion remains tanned for 9 days (cf. report of findings).
A hairdresser can apply the care in a few seconds after a cut or a technique. A beauty salon can apply this care after a massage, a waxing, a manicure or any other treatment.
Bronzag’Expert is designed for optimum use on all skin types.
The device has 3 intensity modes. To change the mode, simply press the HOME button once:
Mode 1: for Celtic skin
Mode 2: for European skin
Mode 3: for Mediterranean skin (for the full body session)
The Bronzag’Expert can be stored in the refrigerator. However, it can be stored for up to a week in the airbrush canister.
The application of the treatment does not require a dedicated space, nor a cabin or tent, as it does not dirty the working environment.
Start by selecting the most suitable mode with the central button. Stand about 30 centimeters away and activate the gun. Spray the product in circular movements:
Face: 20 seconds (10 seconds on each side)
Neckline: 5 seconds
Arms: outside → 16 seconds back and forth and inside → 14 seconds back and forth without making the hand
Bust: 20 seconds
Legs: front → 30 seconds back and forth and back → 30 seconds back and forth
Back: 20 seconds
Before the treatment:
It is recommended that you exfoliate your skin to remove dead cells and prolong the life of your skin.
After the treatment:
Avoid water, sport and the use of products for 6 hours
After the treatment:
Restocking can be done by contacting us directly by email at contact@sun-cosmetics.fr or by phone at +33 9 54 55 71 11.
Equipment needed:
The machine in mode 3
A kettle
1 or 2 sheets of paper towel
WD40 type product
Procedure:
1st step:
Fill the airbrush vial with boiling water to the last line
Recap the vial
2nd step:
From the 8th stroke to the 4th stroke without stopping
Take a sheet of paper towel and the airbrush
Exhale in mode 3 on the paper towel by pulling it all the way back
Step 3:
From the 4th stroke to the last without stopping
When you are halfway through the vial, you plug the airbrush tip against the paper towel for 2 seconds (this will make bubbles in the vial, which is quite normal)
Immediately afterwards you expel as in step two for 1 second
Step 4:
When the vial is empty, unscrew it, and apply WD40 in the hole of the gun
Unscrew the black part at the back
Unscrew the triangular screw
Move the rod back and forth to diffuse the WD40
Put the parts back on
Once finished, you can resume your sessions by putting product back into the vial.
Visit our Sun Cosmetics YouTube channel to see the process in video format.
It is important to do the cleaning every week (even if you have not used it) to avoid damaging the machine.
Procedure:
1st step:
Step 3:
Step 4:
Once finished, you can resume your sessions by putting product back into the vial.
Visit our Sun Cosmetics YouTube channel to see the process in video format.
It is important to do the cleaning every week (even if you have not used it) to avoid damaging the machine.
You have a clog in the front of your airbrush. You should therefore refer to the cleaning steps mentioned in the question “How do I maintain and clean my device?” or on our YouTube channel Sun Cosmetics France.
In case of unresolved problems, please contact us by email at contact@sun-cosmetics.fr or by phone at +33 9 54 55 71 11.
In case of unresolved problems, please contact us by email at contact@sun-cosmetics.fr or by phone at +33 9 54 55 71 11.
Unscrew the hose (from the gun) behind your machine and see if the machine starts up. If this is not the case, your machine must have a defect, please contact us by e-mail at contact@sun-cosmetics.fr or by telephone on +33 9 54 55 71 11.
The appliance has a 2-year parts and labor warranty. You can also take out an additional extended warranty (including parts and labor) for a period of 3 years.
Delivery
As soon as the order form is received, the parcels are dispatched, which allows for delivery within 2 to 5 days.
All our parcels are sent via Chronopost, which allows a follow-up of the shipment until delivery.
If you notice any problems on delivery (damaged, torn, open, etc.), be sure to unpack in the presence of the delivery person and notify the problem on the delivery note.
FaceToSun
Sun Cosmetics France has created the FaceToSun customer service just for you!
Questions, requests for advice?
With our messaging service, exchange with one of our experts!
We will be delighted to talk to you from Monday to Friday from 9am to 7:30pm!
To access it, just click on the green WhatsApp icon at the bottom right of the screen!
